The website at www.snackrific.my is a copyrighted site (“the Site”) belonging to Squarific Marketing Enterprise ("Snackrific", "Company", "us", "our", and "we"). The Company markets, sells and delivers packaged foods directly to customers via post. Certain features of the Site may be subject to additional guidelines, terms, conditions and/or rules, which will be posted on the Site. All such additional terms, guidelines, and/or rules shall be binding on you.
By accessing to the Site and placing your order(s) with us, you are deemed to accept the terms and conditions herein (on behalf of yourself or the entity that you represent). In this regard, you represent and warrant that you have the right, authority and capacity to enter into this transaction (on behalf of yourself or the entity that you represent) with us.
"Account" means the Snackrific Account that you will need to register for on the Site if you would like to be our existing customer;
"Customer" means any individual who places an Order on the Site, or individual who participated in our contest or campaign;
"Order" means the Order submitted by you to the Site to purchase a Product from us;
"You" means the Customer who places an Order or participated in our campaign;
Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; References to "includes" or "including" or like words or expressions shall mean without limitation.
2. PRICE AND PAYMENT:
2.1 Where applicable, prices are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
2.2 You may order any of the product(s) offered (including without limitation, a la carte or gift) by following the directions of purchase provided on the Site.
2.3 You can pay using any of our payment partners listed on our homepage. Similarly you can pay all or part of your Order using store credit or a promotional voucher, where applicable.
2.4 No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment
2.5 For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from the Site.
2.6 All orders made for clearance items are non-refundable and non-exchangeable.
2.7 Free gift that comes with your Order will be shown in the shopping cart (if any).
2.8 Free gift may be substituted with similar items of equal value according to stock availability without prior notice to you.
2.9 All free gifts are non-refundable, non-exchangeable, subject to availability and first come first served basis.
3. ORDER OR PRODUCTS COMPLAINTS:
3.1 Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
3.2 For any dissatisfaction regarding the quality of our product(s) (i.e. spoilt, past expiry date etc), kindly contact our Customer Care Team within 30 days from the date of receiving your parcel. Our team will proceed to check and verify your claim and carry out remedial action. We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 30 days from the date of receiving your parcel.
3.3 Should you received a broken/damaged product, kindly contact our Customer Care Team within 7 days upon the date of receiving your parcel. Our team will proceed to check and carry out remedial action. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
4. REFUND POLICY
4.1 Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited based on the following payment method.
|Payment Method||Refund Method|
|Credit/Debit Card||Store Credit|
Credit / Debit Card
|Online Banking||Store Credit|
|Store Credit||Store Credit|
4.2 All returned item shall be sent in their original condition and packaging. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 days return policy, we reserve the right not to refund you.
5. PROCESSING YOUR ORDER:
5.1 It takes 1-3 working days to process your Orders as most of our products are freshly made to order. We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your Order checkout (as updated in the Order Confirmation via email notification).
5.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5.3 All of the parcels are delivered by our courier partner(s) i.e. Ninja Van, DHL eCom, CJ Century, Pos Laju (Malaysia) and J&T Express.
5.4 Self-collection from our warehouse is strictly not allowed.
5.5 Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the courier has attempted delivery once to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, we will refund via store credits to you which you can utilize for your subsequent purchase. If you prefer the refund to be by different means (via cash refund or resend the parcel) please reach out to our Customer Care Team via live support or email at [email protected] and we will try our best to accede to your request.
6. DELIVERY FEE:
6.1 The standard delivery fees are as follows:-
For Orders below RM40: RM8 (shipping fees)
For Orders RM 40 & above: FOC
East Malaysia & selected rural area in West Malaysia*:
We do not send to East Malaysia yet for now, but if you insist we send it to you, please contact our customer service for the latest rate, we will process the order once you agree the delivery fees and made the payment to us
*Parcel delivery location is subject to the locations delivered by our courier partner(s)
6.2 The delivery fees and courier partner(s) are subject to change from time to time without notice to you.
7.1 New customers and existing customers are entitled to different promotional offers as determined by us from time to time.
7.2 Existing customers are not entitled to promotional offers exclusively for new customers only and vice versa.
7.3 Multiple promotions may be held simultaneously within the same period of time. However, combining multiple promotions in single purchase is not allowed unless specify otherwise.
7.4 Items in snack pack/gift box/bundle are shown for illustration purposes only. Decorative items are not included.
7.5 We reserve the right for the final decision of the promotion/marketing activities/marketing campaign without prior notice or reference to you.
8. STORE CREDIT:
8.1 Store credit is valid for 12 months only and thereafter, the unused reward credit will be void.
8.2 Store credits cannot be transferred to other accounts.
8.3 Store credits cannot be redeemed for cash or refunded for cash at any time.